Ian Sanderson Terms & Conditions

GENERAL

The following terms and conditions apply to all purchases made from this website. Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.

These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If unacceptable please leave now.

No other terms and conditions shall apply to the sale of our goods on-line.

These terms and conditions and the purchase by you of any goods from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.

In these terms and conditions “goods” include products sold on our website.

PURCHASES

(i) Orders

No order for goods shall be binding upon us unless and until accepted by us in writing. Once an order has been sent through from the website, it will be confirmed once we have checked availability in the warehouse. We reserve the right to decline any order placed with us at our discretion.

(ii) Availability of Goods

All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.

(ii) Description of Goods

We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time. We also reserve the right to change the specification of the goods we sell.

Every care is taken to reproduce faithfully all descriptions of goods, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us at enquiries@iansanderson.co.uk. In the event of goods being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account or card.

Small variances may occur (for example, in colour) when goods are displayed on our site and we accept no responsibility for such matters unless the variance is substantial.

(iv) Suitability of Goods for Purpose or Use

Our website gives a general indication of the suitability of our products for particular applications such as suitable for curtains or suitable for upholstery etc. These suitability should be considered as a guide only. It is your responsibility to make sure the goods you order are fit for purpose. This should entail discussing with your maker / manufacturer as such. You can request and pay for samples via the website to be sent to your maker if required.

(v) Quantity

It is highly recommended that you discuss with your maker / manufacturer the quantity of product that you will need to order. You will need to pass to them the details of the product you wish to order including width repeat and composition so they can calculate the quantity you should order.

(vi) UK Flame Retardancy Regulations

The majority of our fabrics can be treated to enhanced levels of flame retardant performance. Fabrics used for domestic or contract applications need to meet British Standards and should be treated accordingly. It is your responsibility to discuss with your upholster what is required for the fabric you are purchasing. Our sales team will be happy to advise you if we can FR treat the fabric you require. This is an additional service and costs from £5.50 per metre with a minimum quantity of 6 metres. N.B. Please add 2 -3 weeks for the treatment process to be completed.

(vii) Stain Repellent Treatment

We can treat fabric with stain repellent if required at an additional cost. Minimum order quantity 6 metres unless specified in the product description. N.B. Please add 2 -3 weeks for the treatment process to be completed.

(viii) Important Information

Fabrics are not guaranteed against the following:

Pilling, bobbling or surface abrasion

Shrinkage or stretching

Colour fastness to light and colour fastness to rubbing

(ix) Prices

Prices are subject to change at any time before we accept an order from you.

Delivery where applicable will be charged separately (see below).

(x) Delivery and Delivery Charges

We use third party carriers. We aim to dispatch all sample orders within 24 hours and all fabric orders within five days of receipt of order. Orders of lampshades of which we hold stock will be dispatched within 5 days, lampshades we do not stock will be dispatched within 6 weeks.

Large fabric orders will require a signature upon delivery.

Orders to the Channel Islands, Highlands or a Remote Area will incur a higher delivery charge. Please call to place your order, or we will follow up your online order with a call to take payment of additional delivery charge.

All quoted delivery times are estimates only. Time shall not be of the essence in relation to the delivery of any goods.

(xi) Payment

All payments processed via the Ian Sanderson Website are processed via our secure server. We can accept no responsibility if any order is delayed as a result of incorrectly supplied details.

Credit and debit card number are encrypted when you order and details cannot be accessed by any third party. We do not retain your card details ourselves, although we do collect your personal information through the ordering process and in order to facilitate delivery. We will never pass on your personal information to any third party.

(xii) Invoicing

All retail sales are supplied with a full invoice giving a description of the goods purchased, the price paid and delivery charges, including VAT.

(xiii) Force majeure

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the goods.

(xiv) Entire Agreement

These terms and conditions constitute the entire and only agreement between us.

Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party). Nothing in the foregoing shall purport to exclude liability for fraud or deliberate concealment.

(xv) Personal injury

Except where we are negligent we accept no liability for injury or damage caused by the improper use of any goods.

(xvi) Proviso

The exclusions and limitations set out in these terms and conditions do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by Law. For example, under current legislation, liability for Fraud or injury/damage caused by our negligence cannot be excluded.

(xvii) Third party rights

Only you and we shall be entitled to enforce these website terms. No third party shall be entitled to enforce any of these website terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

(xviii) Use of this website from outside the UK

Anyone who chooses to access this website from locations outside the UK or place orders for delivery locations outside the UK are responsible for any import taxes and fees.

(xiv) Customer care/complaints

If you have any queries regarding your purchase of goods from the Ian Sanderson website you can contact enquiries@iansanderson.co.uk.

We will endeavour to answer all concerns within 24 hours.