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FAQ

Samples are available to order online, in our London showroom and worldwide stockists.

  • Samples: Shipped within 24 hours Monday – Friday.
  • Fabric: In stock orders are shipped within 2-3 working days. Out-of-stock fabric lead time will be advised.
  • Lampshades: In stock items will be delivered within 3-4 days. All other items are made to order; please allow 6 weeks for delivery from the date of payment.

Returnable samples are available to order. Please contact our sales team at: [email protected]

Shipping

We ship across the United Kingdom for a standard carrage charge of £15 ex VAT.

For orders outside of the UK, please contact us directly at: [email protected]

Lampshades

We have a range of lampshade designs and sizes in stock, ready to ship from our Berkshire studio. UK delivery for these items usually takes 3-4 days. 

All other items are made to order; please allow 6 weeks for delivery from date of payment.

To enquire about lampshade stock please email: [email protected]

To keep your lampshade looking its best, lightly vacuum to remove dust; please do not use any cleaners.

If you would like to order a bespoke shade (sizing, style or fabric) please contact our sales team directly: [email protected]

Both UK & US fittings are available to order online.

 

 

Size Guide Inches

Size Guide Centermeters

All lampshades are designed in our HQ in Newbury & carefully made by talented craftspeople in England. 🇬🇧

If you would like to become a lampshades stockist of our lampshades please email: [email protected]

Trade Accounts

Click register to complete our online application form & our team will process your request as soon as possible. https://iansanderson.co.uk/trade-register/

Register as a private customer via the link here: https://iansanderson.co.uk/my-account/

You can reset your password under the ‘Login’ section by clicking ‘Lost your password?’ https://iansanderson.co.uk/my-account/

Marketing Collaborations

We would be delighted to see what you have created with our fabrics and always show the team our client creations. DM us on Insta or email our marketing lead, Vicky at: [email protected].

Plus, tag us in your insta posts, we will endeavour to like and share: @iansandersontextiles

We love to see what you have created and enjoy planning collaborations/tagged posts. Please email Vicky directly at: [email protected]

T&Cs

RETURNS/REFUNDS

Please inspect your items when you receive them. For fabrics, please check you are happy prior to beginning to manufacture.

The following terms and conditions cover the situations where either

(a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.

(a) The goods are faulty or damaged, or there is a shortfall.

In the event that goods purchased from Ian Sanderson are faulty, damaged or there is a shortfall, we will be happy to replace at no further charge as long as we are notified within 14 days of receipt and the goods are returned to Ian Sanderson within 21 days. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods we will refund any reasonable postage charges incurred by you in returning any goods. Please obtain proof of postage.

Goods are returned to us at your own risk.

Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery. In no event shall our liability exceed the value of the goods in question. Your statutory rights as a consumer are not affected.

Fabrics: In the event that fabrics purchased from Ian Sanderson are faulty, we will be happy to replace at no further charge. Receipt of faulty goods should be notified to us within 14 days of receipt and returned to Ian Sanderson within 21 days of receipt. Cost of returns will be covered with Ian Sanderson.

Accessories & finished products: In the event that an accessory or finished product purchased from Ian Sanderson is faulty, we will be happy to replace at no further charge. Receipt of faulty goods should be notified to us within 14 days of receipt and returned to Ian Sanderson within 21 days of receipt. Cost of returns will be covered with Ian Sanderson.

(b) Returns

Fabrics: Due to the bespoke length / quantity that you have ordered we are unable to issue refunds on items that have been cut to your required length or made especially for you unless they are faulty. This is why we always recommend ordering samples of fabrics before placing an order. Do not cut the fabric, trimming or wallpaper until you are entirely happy with the product supplied. We cannot accept returns if you have over or under ordered so check with your manufacturer the quantity you require before ordering.

Lampshades: Returns of lampshades will be accepted providing they are in their original packaging (including cellophane wrapping which has not been removed), unused and in a fully resalable condition. You must inform Ian Sanderson of your intention to return goods within 14 days of receipt. Cost and responsibility of the return must be covered by the customer. Bespoke lampshades are non-refundable unless faulty. Please note that device screens are not representative of colour, therefore we recommend using our sample service prior to purchasing a lampshade.

All other items may be returned within 14 days of delivery. Items must be returned undamaged and in original packaging. We can arrange collection at additional cost.

Post and packaging costs are non-refundable unless the product is faulty.

ORDER CANCELLATIONS

We will confirm receipt of your order. Therefore if you wish to cancel your order, please let us know within one hour of our confirmation for a full refund.

Please note our opening times are Monday to Friday, 8.30am till 5.30pm.

AMENDING AN ORDER

If you’d like to make changes to your order, please let us know within one hour of our confirmation.

Please note our opening times are Monday to Friday, 8.30am till 5.30pm.

DISCLAIMER

The colour of our fabrics may vary slightly from batch to batch. For fabric orders if you require precise colour matching, please ask for a cutting for approval (CFA) before purchasing the fabric.

Ian Sanderson Terms & Conditions

GENERAL

The following terms and conditions apply to all purchases made from this website. Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.

These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If unacceptable please leave now.

No other terms and conditions shall apply to the sale of our goods on-line.

These terms and conditions and the purchase by you of any goods from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.

In these terms and conditions “goods” include products sold on our website.

PURCHASES

(i) Orders

No order for goods shall be binding upon us unless and until accepted by us in writing. Once an order has been sent through from the website, it will be confirmed once we have checked availability in the warehouse. We reserve the right to decline any order placed with us at our discretion.

(ii) Availability of Goods

All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.

(ii) Description of Goods

We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time. We also reserve the right to change the specification of the goods we sell.

Every care is taken to reproduce faithfully all descriptions of goods, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us at [email protected]. In the event of goods being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account or card.

Small variances may occur (for example, in colour) when goods are displayed on our site and we accept no responsibility for such matters unless the variance is substantial.

(iv) Suitability of Goods for Purpose or Use

Our website gives a general indication of the suitability of our products for particular applications such as suitable for curtains or suitable for upholstery etc. These suitability should be considered as a guide only. It is your responsibility to make sure the goods you order are fit for purpose. This should entail discussing with your maker / manufacturer as such. You can request and pay for samples via the website to be sent to your maker if required.

(v) Quantity

It is highly recommended that you discuss with your maker / manufacturer the quantity of product that you will need to order. You will need to pass to them the details of the product you wish to order including width repeat and composition so they can calculate the quantity you should order.

(vi) UK Flame Retardancy Regulations

The majority of our fabrics can be treated to enhanced levels of flame retardant performance. Fabrics used for domestic or contract applications need to meet British Standards and should be treated accordingly. It is your responsibility to discuss with your upholster what is required for the fabric you are purchasing. Our sales team will be happy to advise you if we can FR treat the fabric you require. This is an additional service and costs from £5.50 per metre with a minimum quantity of 6 metres. N.B. Please add 2 -3 weeks for the treatment process to be completed.

(vii) Stain Repellent Treatment

We can treat fabric with stain repellent if required at an additional cost. Minimum order quantity 6 metres unless specified in the product description. N.B. Please add 2 -3 weeks for the treatment process to be completed.

(viii) Important Information

Fabrics are not guaranteed against the following:

Pilling, bobbling or surface abrasion

Shrinkage or stretching

Colour fastness to light and colour fastness to rubbing

(ix) Prices

Prices are subject to change at any time before we accept an order from you.

Delivery where applicable will be charged separately (see below).

(x) Delivery and Delivery Charges

We use third party carriers. We aim to dispatch all sample orders within 24 hours and all fabric orders within five days of receipt of order. Orders of lampshades of which we hold stock will be dispatched within 5 days, lampshades we do not stock will be dispatched within 6 weeks.

Large fabric orders will require a signature upon delivery.

Orders to the Channel Islands, Highlands or a Remote Area will incur a higher delivery charge. Please call to place your order, or we will follow up your online order with a call to take payment of additional delivery charge.

All quoted delivery times are estimates only. Time shall not be of the essence in relation to the delivery of any goods.

(xi) Payment

All payments processed via the Ian Sanderson Website are processed via our secure server. We can accept no responsibility if any order is delayed as a result of incorrectly supplied details.

Credit and debit card number are encrypted when you order and details cannot be accessed by any third party. We do not retain your card details ourselves, although we do collect your personal information through the ordering process and in order to facilitate delivery. We will never pass on your personal information to any third party.

(xii) Invoicing

All retail sales are supplied with a full invoice giving a description of the goods purchased, the price paid and delivery charges, including VAT.

(xiii) Force majeure

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the goods.

(xiv) Entire Agreement

These terms and conditions constitute the entire and only agreement between us.

Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party). Nothing in the foregoing shall purport to exclude liability for fraud or deliberate concealment.

(xv) Personal injury

Except where we are negligent we accept no liability for injury or damage caused by the improper use of any goods.

(xvi) Proviso

The exclusions and limitations set out in these terms and conditions do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by Law. For example, under current legislation, liability for Fraud or injury/damage caused by our negligence cannot be excluded.

(xvii) Third party rights

Only you and we shall be entitled to enforce these website terms. No third party shall be entitled to enforce any of these website terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

(xviii) Use of this website from outside the UK

Anyone who chooses to access this website from locations outside the UK or place orders for delivery locations outside the UK are responsible for any import taxes and fees.

(xiv) Customer care/complaints

If you have any queries regarding your purchase of goods from the Ian Sanderson website you can contact [email protected].

We will endeavour to answer all concerns within 24 hours.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being viewed. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Data privacy is important to Ian Sanderson (Textiles) Ltd. This Privacy Notice describes the personal information we collect about you as a visitor to our website, how we use it, with whom we share it, and describes your choices regarding certain types of processing. If you have any questions regarding this Privacy Notice, contact [email protected]

1. INTRODUCTION

Ian Sanderson (Textiles) Ltd., Unit 1, Hill Farm, Newtown Common, Newbury, Berkshire, RG20 9DA, is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act in a responsible manner.

This Privacy Notice sets out the basis on which your personal data will be processed by Ian Sanderson (Textiles) Ltd., the data controller of your personal data under the compliance requirements of the General Data Protection Regulation (EU) 2016/679. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.

2. PERSONAL DATA WE MAY COLLECT ABOUT YOU

“Personal Data” means any information that identifies you directly or indirectly, including, without limitation, by reference to your name, e-mail address, login ID and other contact or location data.

We do not require that you give us any information about yourself when you are browsing the site.

At the checkout area of our site, we do collect personal information about you. This information can identify you and includes details such as your name, email address, payment address and details. All such information is held on secure servers and complies with all applicable UK Data Protection and consumer legislation in place including the General Data Protection Regulation (GDPR). It is primarily used for customer service purposes, to fulfil orders, to respond to enquiries or to follow up on any issues with an order. Your privacy is of the highest importance to us. We treat all your personal information as confidential and we promise never to share your personal details with anyone, (apart from in the circumstances set out below in the section on ‘Third Party Relationships’).

When making an order, you will be given the option to receive information from Ian Sanderson Fabrics about products, new collections, events or special offers which we feel may be of interest to you by post or e-mail. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration / checkout process.

If you do not wish to receive any further email messages from us please email [email protected]

If you do not wish to receive any further posted mailings from us, please email [email protected]

We may collect the following types of Personal Data about you:

  • Device information: information such as what kind of browser a visitor is on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their click through information (for example, which pages they have viewed and how long they have been there).
     
  • Contact details and Ian Sanderson (Textiles) Ltd. account details: Visitors of the website do not have an obligation to enter any of their Personal Data, but information will be required in order to make an order.
     
  • Transaction information: The website may also collect Personal Data when you use certain Ian Sanderson (Textiles) Ltd. services, through the use of the website, such as placing order or simply enquiring about a service that we provide.

There may also be instances where we will require your Personal Data for the purposes of complying with our duties and exercising our rights and obligations under a contract for services that we have with you, without which we may not be able to provide such services.

3. WHAT WE USE YOUR PERSONAL DATA FOR

We may use data held about you in the following ways for the purpose of internal administration and to ensure that the content on this website is presented in the most effective manner for you and for your computer, and for further purposes described below:

Personal data used

  • Ian Sanderson (Textiles) Ltd. Account Details
  • Contact Details
  • Transaction information
  • Device information

Purpose

  • To allow us to verify your username and password when you are logging on to certain restricted areas of the website.
  • To register you to use Ian Sanderson (Textiles) Ltd. Services.
  • To contact you to deliver certain services or information you have requested.
  • To provide you with notices regarding our services.
  • And other processing necessary to fulfil a contract with you and in connection with our legitimate interest to provide services to you in an efficient, secure and personalised way.
  • To send you personalised marketing communications, alerts and newsletters through our marketing channels, subject to your consent or otherwise as permitted by law, in order to provide you with information, products or services that you request from us or which we feel may interest you such as important changes to this website, new Ian Sanderson (Textiles) Ltd. services or changes to existing services.
  • To improve the content and general administration of the website and our services.
  • To understand our visitors.
  • Other processing necessary in connection with our legitimate interest to send you relevant information about our products and services, which may be subject to your consent where required by law, and to develop our content based on our users’ interests.

The website may process information that will be maintained, used and disclosed in aggregate form only, for example, without limitation, the total number of visitors to our website, the number of visitors to each page of our website, browser type, External Websites (as set out in section 7 below) linked to and IP addresses. Ian Sanderson (Textiles) Ltd. may analyse this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the website, track users’ movement, and gather broad demographic information for aggregate use.

We may also process your information for our legitimate interest to ensure the security of your user account and our business, to prevent or detect fraud or abuses of our websites, products and services, to implement and enforce our general terms and conditions of business or any other agreements concluded with you, and to administer technical aspects of our website, including troubleshooting, diagnosis of technical and service problems, testing, encryption and similar operations.

4. WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your Personal Data with the following parties:

  • Our outsourcing partners: Where we use suppliers, service providers and consultants in connection with our business activities, they may have access to your information, which they will process on our behalf.
  • Third parties: We will only disclose your Personal Data to third parties under the following conditions:-
    1. if we are required to disclose or share your Personal Data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or any other agreement; or protect the rights, property, or safety of Ian Sanderson (Textiles) Ltd., our customers, or others. This includes exchanging information with other companies and organisations for protection against credit risk and fraud;
       
    2. if Ian Sanderson (Textiles) Ltd. or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will of course be one of the transferred assets; and/or
       
    3. we may need to share your data with our third party marketing service providers who manage and assist with some marketing activity on our behalf. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law

We do not disclose Personal Data to anyone else except as set out above.

IP Addresses

We may collect information about your computer or device including where available your IP address, operating system and browser type for system administration.

Cookies

We may obtain information about your general Internet usage by using a cookie file, which is stored on the hard drive of your computer or mobile device. Cookies contain information that is transferred to your computer’s hard drive or mobile device. They help us to improve our website and to deliver a better and more personalised service. They enable us to collect information as is necessary for our legitimate interest to provide services to you in an efficient, secure and personalised way, including:-

  • to estimate our audience size and usage pattern
  • to store information about your preferences and so allow us to customise this website according to your individual interests
  • to speed up your searches
  • to recognise you when you return to this website

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of this website.

For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

What type of Cookies do we use?

The Ian Sanderson (Textiles) Ltd. websites use a combination of Strictly Necessary Cookies and Analytics Cookies:

Strictly Necessary Cookies – are essential to allowing you to move around our website and access its features. Such cookies do not gather your information nor track what other Internet sites you have visited. These cookies cannot be disabled.

The cookies used in our website are for the following purposes:

For monitoring whether the ‘Sign up to our Newsletter’ has already been displayed to you as a pop up. We monitor this so you are not bothered by it on every occasion that you visit our website.

For displaying items that you have previously viewed

We use Google Analytics Cookies and information collected and stored by these parties are transmitted and stored on servers in the United States of America per their privacy terms. To review their terms and conditions please use the hyperlinks provided below.

Used By

Google Analytics

Name

_ga

Expiry Date

2 years

Displays relevant cookie information for the website

These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. See the Google Analytics Privacy Policy for more details.

We use Hotjar Analytics to monitor user patterns within our website so that we can learn from this and provide our website visitors with a more engaging experience. See the Hotjar Privacy Policy.

How to manage Cookies through the browser

To enable, disable or delete Analytics Cookies at browser level, please refer to the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. If you disable one or more Analytics Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

5. WHERE WE STORE YOUR PERSONAL DATA

All information is held on secure servers and complies with all applicable UK Data Protection and consumer legislation in place including the General Data Protection Regulation ((EU) 2016/679.

6. HOW LONG DO WE KEEP PERSONAL DATA FOR

We will keep your Personal Data for as long as is necessary in connection with the purposes set out above, or for as long as you are a customer of Ian Sanderson (Textiles) Ltd. After our relationship is terminated we will keep your Personal Data for a reasonable period, to maintain our records in accordance with the law and our legitimate business needs. We may keep an anonymous form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so.

7. YOUR RIGHT TO UNSUBSCRIBE (OPT-OUT)

If you do not wish to receive any further email messages from us please email [email protected] or use the unsubscribe link in our marketing communications.

If you do not wish to receive any further posted mailings from us, please email [email protected]

8. LINKS TO OTHER WEBSITES

This website may from time to time contain links to and from external websites, as well as our partner and/or affiliate websites. If you follow a link to their websites, please note that these websites will be covered by their own privacy notice (PN) and/or personal information collection statement (PICS). Ian Sanderson (Textiles) Ltd. does not accept any responsibility or liability for protection of Personal Data which you may submit to a third party’s website. We recommend that you check the wording of the relevant privacy notices before you submit any Personal Data to those websites.

9. SECURITY OF YOUR INFORMATION

We endeavour to protect your information through the measures set out in this Privacy Notice. We will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of Personal Data appropriate to safeguard against the risks of a personal data breach.

10. CHILDREN

Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.

11. CONTACTING US

We are here to help and encourage you to contact us first to resolve your complaint.

Please contact us at [email protected] with any questions or comments.

It is very important to us that your experience using www.iansanderson.co.uk is positive. We respect your rights to privacy and the fair and just processing of your Personal Data.

12. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

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